Contact support
Email support@playtrezure.com from the address connected to your Trezure account when possible. Include your username, device type, app version, screenshots if helpful, and a short description of what happened.
What we can help with
- Account access, email verification, profile updates, and Delete account requests.
- Privacy questions, data deletion, and data access requests.
- Purchases, subscriptions, gems, packs, receipts, refunds, and fulfillment issues.
- Fantasy contests, scoring, lineups, leaderboard questions, rewards, and eligibility questions.
- Bug reports, crashes, performance issues, and device-specific problems.
- Safety reports, abuse, cheating, suspicious activity, or account security concerns.
Account and data deletion
The fastest in-app path is Settings, then Delete Account. You can also use the public Delete Account page to request account deletion and associated data deletion by email.
Response expectations
We review support requests as quickly as we can. Account security, privacy, purchase, safety, and store review issues are prioritized.